# Session not found

{% hint style="info" %}

> **What should I do if I go through with "Session not found"**
>
> **Answer**: In any of the case where you have seen "Session Not Found" you may not able to connect with your whatsapp number again. Follow the [Step 2: Connect Your WhatsApp Number](/connecting-a-channel/connect-your-whatsapp-number.md)
> {% endhint %}

Best Practices to follow to prevent getting disconnected from WhatsApp

1. Connect with the same wifi and make sure the internet is available all the time.
2. Leave the WhatsApp application open and use an application to keep the screen always on

    

#### If you have an Android, install [Keep my phone on](https://play.google.com/store/search?q=keep%20my%20phone%20on\&c=apps) or similar:

![](/files/PQSaeaKT2BWq0y3IB0Zk)

 

**Notes**: downloading the app is not enough; to keep the screen always on, you need to install and activate the widget as in the video below.

####  If you a­­re using an iPhone, follow these instructions:

<figure><img src="/files/w65UePdfA8zwpknBQSTn" alt=""><figcaption></figcaption></figure>

a. **Never switch off the phone**: once the internet connection is lost, it will not be possible to receive / send messages from Online Live Support. Various businesses turn off their mobile phones over the weekend or during holidays; this practice is absolutely not recommended when using Online Live Support.

&#x20;b. **Do not use the smartphone for other purposes**: the mobile phone you connect to Online Live Support should be dedicated to the integration and not be used to perform any other operations.Leave the WhatsApp application always open in the foreground.Your WhatsApp account should always appear as Online.

&#x20;c. **Remove all energy-saving features**: most smartphones activate battery saving features by default. From the Settings, in the "Battery" section, make sure that those feature are disabled.

&#x20;d. In your WhatsApp account settings, under Data usage and storage, set the automatic download of all media both when using the network and when using Wi-Fi.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docsv3.online-live-support.com/connecting-a-channel/reboot-instance-1.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.